tag:status.patdeegan.com,2005:/historyPat Deegan PhD & Associates, LLC Status - Incident History2024-03-29T01:23:33-04:00Pat Deegan PhD & Associates, LLCtag:status.patdeegan.com,2005:Incident/202916202024-03-18T10:26:17-04:002024-03-18T10:26:17-04:00CommonGround Health Report<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:03</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue in moving past the Personal Medicine section of the Health Report. We are investigating and working on a fix. We apologize for the delay.</p>tag:status.patdeegan.com,2005:Incident/176989072023-06-27T09:14:22-04:002023-06-27T09:14:22-04:00Issues with “Do My CG Report”<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>09:14</var> EDT</small><br><strong>Resolved</strong> - Resolved - CommonGround is now operating as expected.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>08:54</var> EDT</small><br><strong>Investigating</strong> - Some users are receiving an error message when trying to complete a Health Report. We are investigating this issue and we hope to have things resolved shortly.</p>tag:status.patdeegan.com,2005:Incident/176446442023-06-21T22:00:24-04:002023-06-21T22:00:24-04:00Recovery Library Maintenance<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>12:40</var> EDT</small><br><strong>Scheduled</strong> - Recovery Library may be intermittently available while we perform maintenance. We are sorry for the inconvenience.</p>tag:status.patdeegan.com,2005:Incident/110425562022-09-02T14:24:38-04:002022-09-02T14:24:38-04:00CommonGround Disrutption<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Update</strong> - Issue was located and resolved.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:10</var> EDT</small><br><strong>Investigating</strong> - We are aware of reports of CommonGround being inaccessible. We are investigating the issue.</p>tag:status.patdeegan.com,2005:Incident/90111742022-01-05T15:06:47-05:002022-01-05T15:06:47-05:00CommonGround Service Interruptions<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Resolved</strong> - CommonGround is back up and running as expected. Please reach out to training@patdeegan.com if you continue to experience issues.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:52</var> EST</small><br><strong>Identified</strong> - We understand some users are having trouble accessing CommonGround. We have identified the issue and are working on restoring service. We apologize for the inconvenience.</p>tag:status.patdeegan.com,2005:Incident/79388402021-09-07T13:57:38-04:002021-09-07T15:47:22-04:00Unexpected outage in CommonGround<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:57</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:12</var> EDT</small><br><strong>Investigating</strong> - CommonGround is currently down. Our engineers are working on the issue.</p>tag:status.patdeegan.com,2005:Incident/78274932021-08-23T20:00:34-04:002021-08-23T20:00:34-04:00Recovery Library Server Upgrade<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:26</var> EDT</small><br><strong>Scheduled</strong> - We will be doing some server upgrades in Recovery Library. It will be unavailable during this period</p>tag:status.patdeegan.com,2005:Incident/69155022021-05-04T09:23:12-04:002021-05-04T09:23:12-04:00CommonGround Certificate Issues<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Resolved</strong> - This issue is resolved and CommonGround is fully operational. We apologize for any inconvenience!</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:04</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:04</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue related to the security certificates for CommonGround. We will continue to update as we work on resolving this issue.</p>tag:status.patdeegan.com,2005:Incident/61057082021-01-25T09:21:21-05:002021-01-25T09:21:21-05:00Search is currently not working on Common Ground Training and Production<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:21</var> EST</small><br><strong>Resolved</strong> - Search has been restored and CommonGround is now fully functional</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>00:02</var> EST</small><br><strong>Identified</strong> - Common Ground is currently functional, however Search is not functioning. We are working on the issue.</p>tag:status.patdeegan.com,2005:Incident/54884492020-11-08T15:00:32-05:002020-11-08T15:00:32-05:00Maintenance Outage<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:25</var> EST</small><br><strong>Scheduled</strong> - Common Ground will be unavailable for necessary upgrades and maintenance.</p>tag:status.patdeegan.com,2005:Incident/39576192020-04-24T20:49:16-04:002020-04-24T20:49:16-04:00DNS Provider Issue<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>20:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>20:38</var> EDT</small><br><strong>Identified</strong> - There is currently a problem in our firewalls. We hope to be back up shortly.</p>tag:status.patdeegan.com,2005:Incident/34949342020-01-31T06:00:38-05:002020-01-31T06:00:38-05:00Database Updates<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>05:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:46</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.patdeegan.com,2005:Incident/31952362019-11-08T14:00:48-05:002019-11-08T14:00:48-05:00Cleaning Up Training Accounts<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> EST</small><br><strong>Scheduled</strong> - Hi CommonGround users, <br /><br />This message is specific to the CommonGround training site (training.personalmedicine.org) and will NOT affect the live site/your actual user accounts. <br /><br />We will be conducting our annual TRAINING account clean-up at the beginning of December. To ensure accounts you use for training/practice are not removed, please email training@patdeegan.com with the user names you would like to retain.<br /><br />All other accounts will be destroyed beginning December 2, 2019. <br /><br />Thank you!<br />Team PDA</p>tag:status.patdeegan.com,2005:Incident/30850562019-10-09T12:17:45-04:002019-10-09T12:17:45-04:00Recovery Library Outage<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:17</var> EDT</small><br><strong>Resolved</strong> - Recovery Library is back-up and operational.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Investigating</strong> - We are aware of an outage affecting some Recovery Library users. We are currently investigating and hope to have the issue resolved shortly.</p>tag:status.patdeegan.com,2005:Incident/30082042019-09-17T17:21:01-04:002019-09-17T17:21:24-04:00Temporary Outage<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>17:21</var> EDT</small><br><strong>Resolved</strong> - You may have noticed there was a brief disruption in service of CommonGround between 4:07 PM and 4:11 PM EST. You may have observed that users could not log in, or were booted out of CommonGround during that 4 minute window. We apologize for the inconvenience. If you have any questions or concerns, please contact us at training@commongroundprogram.com.<br />Thank you</p>tag:status.patdeegan.com,2005:Incident/21021952018-12-17T02:12:49-05:002018-12-17T02:15:05-05:00Common Ground is currently down<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>02:12</var> EST</small><br><strong>Resolved</strong> - Common Ground is back up.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>00:59</var> EST</small><br><strong>Investigating</strong> - We are currently investigating a server update issue while installing important security patches.</p>tag:status.patdeegan.com,2005:Incident/20908772018-12-17T00:00:04-05:002018-12-17T00:00:04-05:00Common Ground Maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:02</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Scheduled</strong> - Common Ground will be unavailable while we do some Server and Application maintenance.</p>tag:status.patdeegan.com,2005:Incident/19665292018-10-12T15:09:50-04:002018-10-12T15:09:50-04:00Recovery Library maintenance issue<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>15:09</var> EDT</small><br><strong>Resolved</strong> - Server has been updated and now in working condition.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:25</var> EDT</small><br><strong>Identified</strong> - We have discovered one of our updates are causing a very high CPU usage and are working on resolving the problem.</p>tag:status.patdeegan.com,2005:Incident/17166472018-05-06T13:00:41-04:002018-05-06T13:00:41-04:00Our servers may be unavailable during this time.<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:38</var> EDT</small><br><strong>Scheduled</strong> - We will be upgrading and applying security patches to our servers.</p>tag:status.patdeegan.com,2005:Incident/16869532018-04-13T10:10:33-04:002018-04-13T10:10:33-04:00an outage on CommonGround servers<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>10:04</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.patdeegan.com,2005:Incident/16869572018-04-13T10:07:51-04:002018-04-13T10:07:51-04:00We have resolved the issue and we are operational again<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>10:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.patdeegan.com,2005:Incident/16849942018-04-12T13:20:25-04:002018-04-12T13:20:25-04:00CommonGround<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.patdeegan.com,2005:Incident/16520362018-03-21T16:33:11-04:002018-03-21T16:33:11-04:00Outage<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:33</var> EDT</small><br><strong>Resolved</strong> - We had an outage between the time of 2:56pm EST to 3:03pm EST. This outage was caused by a load of heavy traffic which caused a CPU spike and halt all internet traffic to our production server. We have identified the cause and have resolved the issue.</p>tag:status.patdeegan.com,2005:Incident/12476162017-06-12T15:05:04-04:002017-06-12T15:05:04-04:00Common Ground and Recovery Library Down for Maintenance<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:05</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>07:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>07:19</var> EDT</small><br><strong>Scheduled</strong> - We are performing server maintenance.</p>tag:status.patdeegan.com,2005:Incident/11587422017-03-15T00:23:56-04:002017-03-15T00:23:56-04:00Recovery Library search feature is down<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>00:23</var> EDT</small><br><strong>Resolved</strong> - Recovery Library searching feature has been restored</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Identified</strong> - Currently working on it</p>